Icon category · 80 icons

Communication icons for Power BI

Communication icons label channels: email, chat, phone, comments. Contact-centre and customer-service reports split almost every KPI by channel, so these icons repeat across the page.

Colour

80 icons

Arrow reply

Fluent · MIT · #2563EB

Copy for Power BI

Icon Arrow reply =
VAR IconColour = "%232563EB" -- write # as %23 inside a data URI
RETURN
    "data:image/svg+xml;utf8," &
    "<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' color='" & IconColour & "' fill='" & IconColour & "' width='24' height='24'><path d='M9.28 6.28a.75.75 0 0 0-1.06-1.06l-5 5c-.3.3-.3.77 0 1.06l5 5a.75.75 0 0 0 1.06-1.06L5.56 11.5h7.69c3.45 0 6.25 2.8 6.25 6.25v.5a.75.75 0 0 0 1.5 0v-.5A7.75 7.75 0 0 0 13.25 10H5.56z'/></svg>"

DAX measure and data URI: set the measure's Data category to Image URL. Theme icon JSON: paste its iconsblock into your current theme JSON and import that with Design → Import theme (older builds: View → Themes → Browse for themes), then pick the icon in Conditional formatting → Icons. Importing the icons-only file on its own replaces your theme, so your colours and text styles fall back to Power BI's defaults.

Your set (0)

Theme JSON holds only the icons: merge its icons block into your current theme before importing, or your theme's colours reset.

Add up to 24 icons (for example good / neutral / bad) to export them together.

Using mail & chat icons in Power BI

Where mail & chat icons earn their place in a report, and how to keep them readable.

One icon per channel, the same everywhere. If chat is a speech bubble on the KPI row, it must be the same bubble in the table and the legend.

Add a short label under channel icons the first time they appear on a page. Readers recognise mail and phone instantly, but 'chat' vs 'messaging' vs 'social DM' needs words.

Power BI tip: For a channel KPI row, a table with Channel icon | Contacts | Handle time (icon column set to Data category: Image URL) keeps every channel's icon tied to its own row of data.

Good uses

Contacts by channel
Email campaign KPIs (sent, opened, clicked)
Chat vs phone handle time
Comment or feedback counts

Three steps from this page to your report

01
Pick and colour
Choose one of the mail & chat icons below and set its colour to match your theme.
02
Copy the format you need
SVG or PNG for Image visuals and button icons; the DAX measure or data URI for tables, matrices and cards; theme icon JSON for conditional formatting.
03
Bind it in Power BI
For a measure, set Measure tools → Data category to Image URL. For theme icons, import the theme and choose the icon in Conditional formatting → Icons.

Want the icon next to a formatted value with a target colour? The free DAX SVG measure builder draws icon + value cards, and the conditional formatting icons recipe walks through custom icon sets end to end.

Questions about these icons

Can I use these mail & chat icons in commercial Power BI reports?

Yes. They come from open-source sets under the MIT or ISC licence (23 from Lucide, 22 from Tabler Icons, 13 from Heroicons, 22 from Fluent UI System Icons), which allow commercial use. Keep the licence notice when you redistribute the icon files themselves; the full texts are on the licence page. Licence texts · licence file (.txt)

Why does my DAX icon show as text?

The measure's Data category must be Image URL (Measure tools → Data category). Also check that every # in the SVG is written as %23, which the copied measure already does.