VizForge team · Staff pick

Support Desk Today — Icon rail

by VizForge team · 5 Nov 2026Not in search yet

For the shift lead: how many tickets are waiting, how long customers wait for a first reply and which queue needs more agents now. Drawn with a narrow icon rail on the left, a minimal header and bold panels, in the Paper & Clay theme.

Remix in the Design Studio →

Built in your browser. The PBIP carries sample data: the template’s own model when the design started from a template (visuals whose titles match the template’s are bound; the rest export empty, ready for your fields), otherwise the generic sales and operations model with every built-in visual bound by its kind and title. Downloads carry a small “Made with VizForge” mark.

Who the page is for

Cobalto Telecom is a fictional company, so the figures in the preview are placeholders; the titles, layout and colours are what this design contributes.

The layout uses a narrow icon rail on the left, a minimal header and bold panels. The 6 KPI cards read Open Tickets, First Response (min), Resolved Today, CSAT, Backlog > 48h and Agents Online. Below them sit Tickets by Hour (column chart), Backlog by Queue (bar chart) and SLA Met % (gauge). Filters: Queue.

What’s on the page

Read from the design file itself, so it always matches the download.

Page size: 1920×1080 px
KPI cards: Open Tickets, First Response (min), Resolved Today, CSAT, Backlog > 48h and Agents Online
Charts: Tickets by Hour, Backlog by Queue and SLA Met %
Slicers: Queue
Pages: Overview, Detail and Trends
Theme and fonts: Paper & Clay · Candara and Segoe UI

Design Check: 100/100

The same deterministic check the Design Studio runs. 85 or more, with every text box at WCAG AA contrast, passes the community quality gate.

Design Check results for Support Desk Today — Icon rail
Check	Points	Result
Grid and alignment	20/20	Every visual slot and card panel is on the 8px grid, inside the page and clear of its neighbours.
Gutters	15/15	All 9 gutters between panels match (24px across, 24px down).
Text contrast	25/25	All 5 text boxes meet WCAG AA contrast against the background actually behind them.
Minimum text size	15/15	All text is at least 13.5px, legible when Power BI fits a 1920 × 1080 page to a laptop screen.
Colours vs theme	10/10	Every colour on the page comes from the theme or a tint of it.
Font families	5/5	2 font families (Segoe UI, Candara): a heading and a body face is plenty.
KPI density	10/10	6 KPI cards, each at least 168 × 84px: room for a value, a label and a comparison.